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iQuestions Faculty, Ron Price
Question:
My company doesn't have job descriptions for its employees. I think
we need them. What are they keys to writing a good job description?
Answer:
We do a lot of consulting work with businesses, and we’ve run into two
kinds of businesses: those who have job descriptions but nobody ever
looks at them, and then those that don’t have job descriptions and
think they should.
Let me give you some ideas for how to build a dynamic, useful,
effective job description. It should have five components. They’re very
simple.
Number one is that it should have a title. The purpose of a title for a
job is so that people from the outside world know how to relate to you,
so think about what’s the best title for the outside world to connect
with you. It’s not about status; it’s not about prestige; it’s about how
you can build quick rapport with people on the outside.
Number two: a good job description tells you who you answer to. It’s
amazing how, in many entrepreneurial businesses, you ask people who
their boss is, and they don’t know exactly who to say that supervises
them. So a good description clearly identifies who the supervisor is.
The third part of a good job description is that it has a brief summary
of why the job exists. It really completes the sentence, “This job exists
to . . .” and then in one or two sentences it describes why the job
exists—not the person, but the job.
Number four: what are the key results that reflect superior
performance in this job? So, a great position description. This is where
a lot of companies miss it. They list all the activities, all the tasks,
various responsibilities and accountabilities.
Focus on the key results that reflect superior performance in this job,
and then you can put the activities as bullets under those points if
you’d like. But every job should have three to five key results that
result in superior performance.
Number five, last of all: what are the minimum qualifications—the
absolute minimums for somebody to be in this job? If they don’t have
these, they don’t qualify. So, for instance, if it’s a nursing job, they
need to have a nursing degree. Or if it’s a CPA or a CFO maybe they
need to have a college degree.
Cover those five things, and do it in no more than two pages—the job
title; who they answer to; what the basic or summary description of
the job is; what the key results that reflect superior performance are;
and the absolute minimums required for somebody to be in this job.
That’s a great position description that will get used repeatedly to
guide a person’s performance.
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