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iQuestions Faculty, Ron Price 
 
 
Question: 
 
What are the benefits of an exit interview with an employee who just 
quit? 
 
Answer: 
 
There are a lot of benefits to doing an exit interview with an employee 
who’s leaving. Whether they’ve quit or even if you’ve let them go, we 
like to tie this in to part of getting the final paperwork done and 
getting their final check. 
 
We like to have a third party do the interview, because they’re a lot 
more willing to talk to a third party than they would be to their 
supervisor.  
 
You can ask—we usually have about fifteen or twenty questions that 
we want to ask in an exit interview—and they include things like, “Did 
you understand the company’s mission? What did you think about the 
leadership of the company? Did you have the equipment that you 
needed to do the job? Did you get the kind of support and training that 
you needed for your job? Did you have good relationships? Did you 
have somebody who encouraged or supported your development?”  
 
Then we get to this question, “Are there any unresolved issues or 
disputes? Are there any promises that have been made to you that 
haven’t been fulfilled?”  
 
These are really valuable questions because if this person leaving is 
disgruntled, now they have the opportunity to tell you that they have 
something unresolved and you can work on getting it fixed.  
 
 
 
If you don’t ask that question, they can go on and file a dispute with 
legal authorities and you’ve got a problem on your hands.  
 
If you do ask the question and they say, “No, everything’s fine. I don’t 
have any outstanding disputes.” Now what happens when they go and 
file a dispute with a legal authority?  
 
You have documentation that you asked them if there were any 
problems and they said “no.” There’s a lot of valuable information that 
can come out of an exit interview. 
 
When you look at a lot of interviews together you can identify patterns 
and if you need to do a better job of providing equipment, or providing 
a better work culture, or more training.  
 
It gives you so much information about your company. Exit interviews 
are always valuable if you include them both with people who you’ve 
fired and people who have quit on their own. 
Price -2- 
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